Activity Cancellation and Refund Policies

(Does not include licensed or exempt child care programs, early education, day camps, overnight camps and excursions. You can see that policy here. For membership cancellations, you can see that policy here.)

 

The YMCA of Greater Seattle does not impose contracts on our members or participants. Members or participants are free to cancel at any time. Notice must be provided in writing or via phone prior to any scheduled payments.

Participant initiated cancellations

  • Nonrefundable deposits will not be refunded.

  • To receive a full (100%) refund minus the nonrefundable deposit, the participant must submit their cancellation request in writing or via phone at least 24 hours prior to the program start date.

  • Cancellations within 24 hours of the start date will forfeit the program fee and will not be provided a refund or credit.

  • Not attending the class or program does not entitle a participant to a credit or refund. When enrolled the participant is reserving space, time, and staffing whether the participant attends the program or not.

  • When exceptional circumstances arise where participation is not possible (i.e. family emergency) the participant may email request for consideration of a credit or refund.

YMCA initiated cancellations or temporary facility closure

  • All schedules, activities, class fees and staff may be changed or cancelled by the YMCA without notice. If the YMCA cancels a fee-based class or program for any reason, a credit toward another session/service will be issued automatically. Credits will be applied to any past due or future scheduled payments. Upon written request via web form, a refund will be provided.

  • When the Y closes a facility temporarily due to weather, emergency, facility improvement or community related concerns, the Y will issue a prorated activity credit for each class or session missed. Credits will be applied to any past due or future scheduled payments. Upon written request via web form, a refund will be provided.

Effective: November 10, 2020

.