Request a Refund for a Program, Activity, or Class

From weather to staffing, changes to  programs, activities, and classes may happen. You may request that a system credit be refunded to your payment method for a cancellation initiated by the YMCA of Greater Seattle.

Our Cancellation and Refund Policy

Most programs or activities cancelled by the participant may be refunded as a system credit if written notice is provided 14 days prior to the start date. When special circumstances arise where participation is not possible such as illness or a family emergency, you may request consideration for a credit.

System Credits

System credits are equal to total paid for the program, activity, class, or session minus any nonrefundable deposits, owed balances, and future scheduled payments.

See the full policy

After You Submit Your Request

After you complete the form below, a YMCA staff member will reach out to you within 14 business days with next steps. We will provide additional information via email or phone call once your request has been processed.

Thank you for reaching out to us and being a part of our Y community!

Customer Information

Please provide the customer information requested below to help us assist you. All fields are required.


Home Branch

Please indicate your current home branch. If you don't know, select "I don't know." Remember, YMCA members have access to all Y locations in Greater Seattle. This field is optional.


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