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We'll walk you through how to view and pay a balance, update a payment method, request financial assistance, and manage your receipts.

We recommend using a desktop computer to access your account. If you're using a phone or tablet, follow these steps to after you login:

  1. Once you login, click on the menu in the top left corner of your screen.
  2. Find the sentence, “For more information, go to the full site” and click the “full site” link.
  3. Lastly, click on the yellow “My Account” button and you’ll be brought to your account options.

Thanks for your patience as we upgrade our digital services! 

View and Pay a Balance

Did you receive an email or call about a missed payment? From expired credit cards to processing errors, there are a variety of reasons why payments may fail. No matter what the reason we’re here to help you resolve it.

YMCA memberships will not renew if the balance owed on the account is greater than $45.00. Let’s work together to remove this balance from your account so that there's no disruption in membership benefits or access to programs.

How to Pay a Balance Online

1) Log into your account by visiting seattleymca.org/account

2) Under the Account Payments header, click the 'Pay on Account' link.

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3) Balances for past due and future amounts will be listed (if applicable). Confirm that the payment amount(s) in the drop-down is accurate and click the Continue button.

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4) A new page will load confirming the payment amounts. Click Continue, Next, and the Check Out buttons to get to the payment page.

5) A new page will load requesting payment information. You can use an existing payment method or add a new one. After selecting your preferred payment method, select the Pay button.

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6) The screen will refresh confirming the payment. A full receipt is available by clicking the 'View Printable Receipt' link.

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For questions or to explore alternative payment options, please call us at 206-382-5022. Alternative options include cash payments, a payment plan, and income-based financial assistance. Our member support staff are available from 6:00 am – 5:00 pm Monday through Friday and from 10:00 am – 2:00 pm on Saturday and Sunday to help.

We will never send your account to a collection agency. And just like when you’re trying a new exercise or class at the Y, there is no judgment here. Thank you for being a member and making an impact at the Y!

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Update a Payment Method

If a card is attached to a recurring payment like membership dues, child care, or martial arts programs, it cannot be removed from the account until you remove it from the recurring payment.

Add or Remove a Payment Method

1) Log into your account by visiting seattleymca.org/account

2) Under the Account Activity header, Select the 'Credit Cards' link. A new page will load showing Credit Cards and Electronic Checks saved to your YMCA account.

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3) To add a new payment method, select either Credit Card List or Electronic Checks List (depending on the payment method type you would like to add).

4) Select the Add New button.

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5) A new page will load requesting your new payment information. Click the Submit button once the information has been entered.

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Change a Recurring Payment Method

1) Log into your account by visiting seattleymca.org/account

2) Under the Account Payments header, click on the ‘Change Auto-Charge Payments’ link.

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3) Recurring payments will be listed and include a description of the automatic payment plan.

4) Select the 'Edit' link to the left of the payment plan listed. A new screen will load.

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5) Select the credit card or bank account on file that you would like your automatic payment plan to use.

6) After selecting a payment method, click the Submit button.

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Request Financial Assistance

Let us work with you to figure out the right payment option, including but not limited to setting up a payment plan, changing your payment date, or financial assistance for your monthly membership payments.

Give us a call at 206-382-5022 to get started. Our phones are open from 6:00 am – 5:00 pm Monday through Friday and from 10:00 am – 2:00 pm on Saturday and Sunday.

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Manage Your Receipts

Receipts display chronologically by purchase date.

How to View Receipts

1) Log into your account by visiting seattleymca.org/account

2) Under the Account Activity header, select the 'Past Receipts' link.

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3) Click on a receipt number to view more detail.

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4) At the top right, select “Printer Friendly Version” link to print or save as a PDF.

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STAY ENGAGED WITH THE Y

Community Response

Join the Y’s community response to provide child care for first responders, food support for kids, shelter for at-risk youth, and outreach to seniors.

Learn More

Healthy Living Room

Regular exercise is one component of a healthy lifestyle. It can also help reduce stress and prevent illness. From barre to yoga, we've got you covered for at-home workouts.

Learn More

Family Room

Bring the Y's education and enrichment activities home! Try intentional moments to calm the soul, STEAM projects to keep minds moving and learning, and family games to share laughs and smiles.

Learn More
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