Let's get started

We'll walk you through how to view and pay a balance, update a payment method, request financial assistance, and manage your receipts.

We recommend using a desktop computer to access your account. If you're using a phone or tablet, follow these steps to after you login:

  1. Once you login, click on the menu in the top left corner of your screen.
  2. Find the sentence, “For more information, go to the full site” and click the “full site” link.
  3. Lastly, click on the yellow “My Account” button and you’ll be brought to your account options.

Thanks for your patience as we upgrade our digital services! 

View and Pay a Balance

Did you receive an email or call about a missed payment? From expired credit cards to processing errors, there are a variety of reasons why payments may fail. No matter what the reason we’re here to help you resolve it.

YMCA memberships will not renew if the balance owed on the account is greater than $45.00. Let’s work together to remove this balance from your account so that there's no disruption in membership benefits or access to programs.

How to View and Pay on Your Account Balance

1. Sign in to your account

 

2. Click Pay on Account Balance

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3. Select the amount you wish to pay. Please note, if there is a minimum payment past due, it will default to that amount. Click “Next”

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4. Review payment summary and click “Check Out”

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5. Enter payment information and click “Pay”

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6. Your transaction is complete. Any future scheduled balances will also display. You may also print your receipt at this time if you wish

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Need more help?

Please contact us or visit us in-person at one of our 14 branches during operating hours if you need more help.

For questions or to explore alternative payment options, please call us at 206-382-5022. Alternative options include cash payments, a payment plan, and income-based financial assistance. Our member support staff are available from 6:00 am – 5:00 pm Monday through Friday and from 10:00 am – 2:00 pm on Saturday and Sunday to help.

We will never send your account to a collection agency. And just like when you’re trying a new exercise or class at the Y, there is no judgment here. Thank you for being a member and making an impact at the Y!

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Update a Payment Method

If a card is attached to a recurring payment like membership dues, child care, or martial arts programs, it cannot be removed from the account until you remove it from the recurring payment.

How to Update Recurring Payments

1. Sign in to your account

 

2. Click “Change Recurring Payments”

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3. Click “Edit” to modify a recurring payment method

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4. Add your new recurring billing method and click “Save”

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5. Your recurring payment is now up to date

 

Need more help?

Please contact us or visit us in-person at one of our 14 branches during operating hours if you need more help.

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Request Financial Assistance

Let us work with you to figure out the right payment option, including but not limited to setting up a payment plan, changing your payment date, or financial assistance for your monthly membership payments.

Give us a call at 206-382-5022 to get started. Our phones are open from 6:00 am – 5:00 pm Monday through Friday and from 10:00 am – 2:00 pm on Saturday and Sunday.

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STAY ENGAGED WITH THE Y

Community Response

Join the Y’s community response to provide child care for first responders, food support for kids, shelter for at-risk youth, and outreach to seniors.

Healthy Living Room

Regular exercise is one component of a healthy lifestyle. It can also help reduce stress and prevent illness. From barre to yoga, we've got you covered for at-home workouts.

Family Room

Bring the Y's education and enrichment activities home! Try intentional moments to calm the soul, STEAM projects to keep minds moving and learning, and family games to share laughs and smiles.

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