How to Cancel Your Reservation

You can cancel a reservation for yourself or another person on your account up to 24 hours before the reservation.


Need to cancel today's reservation?

If your reservation is today and you need to cancel it, please call us. Unfortunately you cannot cancel a reservation day-of on your own.

Find your branch's phone number >

To Cancel a Reservation:

1) Under the Account Activity header, click the ‘Registrations and Purchases’ link.

Cancel Reservation - Step 1


2) Locate the activity you wish to cancel and click the ‘Withdraw’ button.

Cancel Reservation - Step 2


3) A new page will load with your withdraw details. Click the ‘Add to Cart’ button to proceed.

Cancel Reservation - Step 3


4) Review the shopping cart to ensure accuracy. Click the ‘Finish’ button to complete your cancellation.

Cancel Reservation - Step 4


5) A confirmation page will load. Select ‘View printable receipt’ to print or save a PDF (optional).

Cancel Reservation - Step 5


Need more help?

Please contact us or visit us in-person at one of our 14 branches during operating hours if you need more help.



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