How to cancel your reservation
Here's step by step guide on cancelling a reservation in your account.
You can cancel a reservation for yourself or another person on your account up to 24 hours before the reservation.
1) Under the Account Activity header, click the ‘Registrations and Purchases’ link.
2) Locate the activity you wish to cancel and click the ‘Withdraw’ button.
3) A new page will load with your withdraw details. Click the ‘Add to Cart’ button to proceed.
4) Review the shopping cart to ensure accuracy. Click the ‘Finish’ button to complete your cancellation.
5) A confirmation page will load. Select ‘View printable receipt’ to print or save a PDF (optional).
Please email firstname.lastname@example.org or visit us in-person at one of our 14 branches during operating hours if you need more help.
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