ePACT Network

The Y partners with ePACT Network, a secure, best-in-class electronic records and waivers system to support our Early Education, Day Camp, and Before & After-school Enrichment programs. It quickly and easily collects and manages health and contact information while giving families a secure place to store and update their personal information.

The Y and ePACT prioritize security and privacy using industry-best practices, encryption, and data protection standards. This easy-to-use system saves time with one central account for all family participants. Shared data automatically pre-fills and notifies us of updates, ensuring we have the most current information when we need it.

If I have a question regarding ePACT, who can I contact for support?

The Customer Success Team at ePACT is ready to support you! You can send questions and/or feedback directly to them via help@epactnetwork.com or you can call 1-855-773-7228 and choose extension 2 to speak with the team.

What is ePACT?

ePACT is a secure emergency network that the YMCA of Greater Seattle is using to collect health and contact information electronically from parents or guardians. It's used by a variety of organizations across Canada and the United States, including City of Seattle Parks & Recreation. 

I did not receive an invitation email from ePACT, what do I do now?

If you are currently enrolled in a day camp, early education, or a before and after-school enrichment program and did not receive an invitation email, please

  • First, check your junk or spam folder
  • Second, contact ePACT at
How secure is my child’s information with ePACT?

ePACT deals with very sensitive and confidential information. As such, it is a highly secure network that uses industry best practice encryption and data protection standards. It meets, and often exceeds, the same security standards as online financial institutions.

As a company, ePACT is also FOIPPA (Freedom of Information and Protection of Privacy Act), PIPEDA (Personal Information Protection and Electronic Documents Act) and HIPAA (Health Insurance Portability & Accountability Act) compliant.

Do I need to sign-up for ePACT for each program or year?

No If you’ve already signed up for ePACT through the YMCA of Greater Seattle, you do not need create a new account.  However, you are responsible for maintaining two things moving forward:

  • Your child's current medical information. You will be prompted once a year to validate their existing information within ePACT; changes can also be made at any time during the year if information changes.
  • Your contact information. If this information changes at any time, you can update it in one place, and it will automatically be updated across all programs.

Each YMCA program may have specific waivers or forms to fill out each year, but the core information will auto-populate from program to program and year to year. 

Is ePACT mobile friendly?

Yes, ePACT is mobile friendly!

I'm having trouble entering a phone number, what do I do?

Phone numbers must ten digits long and entered without without dashes, spaces, or parenthesis. For example, 2061234567.

What is the difference between member, child, or dependent?

ePACT uses these three labels interchangeably throughout the system and they are all intended to refer to the participant enrolled in the YMCA program.  

Member does not indicate that the participant is necessarily a member of the YMCA of Greater Seattle health and wellness centers. We apologize for this confusion.

I forgot my username or password, what do I do?

Your username is your email address. If you're not sure, please contact ePACT at help@epactnetwork.com or 1 (855) 773-7228 and choose extension 2.

To reset your password, please click 'forgot password?" on the login page and follow the prompts. 

How do I log in to ePACT Network?

After you have created an account from the ePACT invitation email, you may access your account by logging in here. 

Please do not create a new account without first receiving the invitation email or your paperwork will not be linked properly to the YMCA.

My child has diabetes and will require glucose monitoring and/or insulin administration during program, are there additional for

Yes, we have diabetes-specific forms that will need to be completed prior to starting in day camp or BASE  programs. If your child requires glucose monitoring or insulin administration, please contact youthsupport@seattleymca.org. 

Can I submit school or physicians forms in place of YMCA forms?

No, we require our own forms to be completed and signed. Should your child have an allergy, require medication (epi-pens, ADHD medication, etc.), or need additional accommodations, there are YMCA-specific forms that can be found in your ePACT account. For questions regarding forms, please email youthsupport@seattleymca.org.



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