The Customer Success Team at ePACT is ready to support you! You can send questions and/or feedback directly to them via help@epactnetwork.com or you can call 1-855-773-7228 and choose extension 2 to speak with the team.

ePACT is a secure emergency network that the YMCA of Greater Seattle is using to collect health and contact information electronically from parents or guardians. It's used by a variety of organizations across Canada and the United States, including City of Seattle Parks & Recreation. 

If you are currently enrolled in a day camp, early education, or a before and after-school enrichment program and did not receive an invitation email, please

• First, check your junk or spam folder
• Second, contact ePACT at
  • Email: help@epactnetwork.com
  • Phone: 1-855-773-7228 and choose extension 2

ePACT deals with very sensitive and confidential information. As such, it is a highly secure network that uses industry best practice encryption and data protection standards. It meets, and often exceeds, the same security standards as online financial institutions.

As a company, ePACT is also FOIPPA (Freedom of Information and Protection of Privacy Act), PIPEDA (Personal Information Protection and Electronic Documents Act) and HIPAA (Health Insurance Portability & Accountability Act) compliant.

No If you’ve already signed up for ePACT through the YMCA of Greater Seattle, you do not need create a new account.  However, you are responsible for maintaining two things moving forward:

• Your child's current medical information. You will be prompted once a year to validate their existing information within ePACT; changes can also be made at any time during the year if information changes.
• Your contact information. If this information changes at any time, you can update it in one place, and it will automatically be updated across all programs.

Each YMCA program may have specific waivers or forms to fill out each year, but the core information will auto-populate from program to program and year to year. 

Yes, ePACT is mobile friendly!

Phone numbers must ten digits long and entered without without dashes, spaces, or parenthesis. For example, 2061234567.

ePACT uses these three labels interchangeably throughout the system and they are all intended to refer to the participant enrolled in the YMCA program.  

Member does not indicate that the participant is necessarily a member of the YMCA of Greater Seattle health and wellness centers. We apologize for this confusion.

Your username is your email address. If you're not sure, please contact ePACT at help@epactnetwork.com or 1 (855) 773-7228 and choose extension 2.

To reset your password, please click 'forgot password?" on the login page and follow the prompts. 

After you have created an account from the ePACT invitation email, you may access your account by logging in here. 

Please do not create a new account without first receiving the invitation email or your paperwork will not be linked properly to the YMCA.

Yes, we have diabetes-specific forms that will need to be completed prior to starting in day camp or BASE  programs. If your child requires glucose monitoring or insulin administration, please contact youthsupport@seattleymca.org. 
 

No, we require our own forms to be completed and signed. Should your child have an allergy, require medication (epi-pens, ADHD medication, etc.), or need additional accommodations, there are YMCA-specific forms that can be found in your ePACT account. For questions regarding forms, please email youthsupport@seattleymca.org.