Frequently Asked Questions (FAQs)
Who are the instructors?
Our instructors are ACCT (Association of Challenge Course Technology) trained facilitators with an enthusiasm for safety and customer experience. They are excited to work with groups and ages of all abilities to take you to the next level, or to just help you have some fun climbing outside! Usually there are at least two instructors present for each program.
How challenging are your structures?
As you might guess, the difficulty and challenge varies depending on who you are. But no matter what, every location has a challenge level appropriate for you. Our instructors are skilled in matching the challenge level to fit your needs and comfort.
What do I bring to class?
- Face coverings
- Closed-toed shoes
- Water bottle
- Comfortable athletic clothing that is appropriate for being outside for the duration of your program.
- Any snacks that you may want during your program.
The Y will provide all necessary safety gear for your program, including your own harness and helmet. Please do not bring your own safety gear.
Where and how do I check-in for my climbing class?
Please arrive 10 minutes early to your scheduled program for check-in and health screening at the front door of your facility. Once you have completed those two necessities, please proceed to the climbing area. For the Odyssey Course at Cottage Lake Park, please proceed directly to the Odyssey Course for check-in and health screening with the YMCA staff.
What are your safety protocols?
There is nothing more important to us than the safety of you, our members, our staff, and our volunteers.
How many participants are involved in a program?
- All participants will complete a health screening upon arrival.
- Disinfection of personal gear: Items such as harnesses and helmets
- Physical distancing: Our outdoor locations allow us to ensure distances of six feet or greater during the duration of the program. Family units will remain together when possible.
- Face coverings and more: Staff and participants are required to wear face coverings for the duration of the program, unless a person has a medical condition, mental health condition, or disability that does not allow them to wear a mask. Staff will also have face shields while working at height and within 6 feet of others.
- Hand sanitizer & spray: Ample hand sanitizer will be available for cleaning hands throughout the duration of the program. We will also spray and wipe any high-touch areas between users.
Group sizes may increase as our region enters higher phases, but for now we are keeping group sizes small. This will allow us to abide by Washington State protocols, as well as maximize social distancing for households.
- Auburn (Alpine Tower and Climbing Wall) – 6 participants and 2 instructors.
- Northshore(Northshore Climbing Tower) – 10 participants and 2 instructors for Outdoor Family Climbing. 6 participants and 2 instructors for fee-based classes.
- Odyssey Course at Cottage Lake Park – Group max size of 50 (broken down into smaller groups of 10).
What about bathrooms?
All of our locations have access to water and restrooms, if needed, during your program.
Who do I contact with questions?
Email us at email@example.com.