Programs Cancellation and Refund Policies

(Programs include licensed or exempt child care programs, early education, day camps, overnight camps and excursions.)

The YMCA of Greater Seattle does not impose contracts on our participants, and participants are free to cancel programs at any time. Written notice is required to cancel a program. Participants must submit cancellation request in writing via web form prior to their next scheduled draft date.

Participant initiated cancellations

  • Day Camps: Summer (June – August) and School Break Camps
    • If a participant wishes to cancel a weekly day camp enrollment, they must submit in writing via web form no later than Wednesday by 5pm prior to the start of camp to receive a system credit. Any deposits or registration fees are non-refundable and non-transferable outside of day camp program types.
    • If a participant wishes to cancel a daily day camp enrollment, they must submit in writing via web form 2 business days before the day they wish to cancel to receive a system credit. Any deposits or registration fees are non-refundable and non-transferable outside of day camp program types.
    • Cancellations after the deadline, deposits and registration fees will not result in a system credit except for unforeseen circumstances and only when approved by YMCA staff.
  • Out-of-school Time and Early Learning Programs
    • Licensed Child Care, Early Learning & Kids University Enrichment Passes:
      • If a participant wishes to cancel enrollment, they must submit in writing via web form 14 days prior to the start of each month. Any deposits or registration fees are non-refundable and non-transferable outside of day camp program types.
      • Cancellations after the deadline, deposits and registration fees will not result in a system credit except for unforeseen circumstances and only when approved by YMCA staff.
    • Kids University By Class:
      • If a participant wishes to cancel enrollment in a by class option, they must submit in writing via webform 2 business days before the start of the session to receive a system credit. There are no credits given if the request is submitted more than 7 days after the first class.
      • Cancellations after the deadline, deposits and registration fees will not result in a system credit except for unforeseen circumstances and only when approved by YMCA staff.
  • Overnight Camps and Excursions
    • User Groups (conferences, schools groups, property rentals, etc.)
      • A user group can cancel at any time, but if that cancellation happens after the signed agreement has been submitted to the YMCA, the group will forfeit their deposit or be responsible for 50% of the guaranteed minimum of participants - whichever is greater. If a group cancels within 30 days of the arrival date, the group will be responsible for 90% of the confirmed group participants.
      • Cancellations after the deadline, deposits and registration fees will not result in a system credit except for unforeseen circumstances and only when approved by YMCA staff.
    • Family Camps and Weekend Retreats
      • An individual or family can cancel at any time. Full refunds are available on any cancellations made at least 30 days before the camp start date. Participants must notify the YMCA by phone or email for cancellations. Refunds on cancellations made for any reason within 30 days of the camp start date will be at the discretion of the YMCA.
      • Cancellations after the deadline, deposits and registration fees will not result in a system credit except for unforeseen circumstances and only when approved by YMCA staff.
    • Overnight & Day Camping Programs (Camp Orkila, Camp Colman & BOLD & GOLD)
      • Cancellations received by June 1 are eligible for a refund of fees less the non-refundable deposit. Prior to June 1, families can cancel themselves out of their program. Any cancellations or refund requests received after June 1 (via email or phone) are not eligible for refund. Approved refunds are processed via original payment method. Extenuating circumstances may be reviewed and potentially approved at the discretion of the YMCA. No refunds are granted for campers who are late arrivals, no shows, or who are asked to leave camp early for behavioral issues.

YMCA initiated cancellations and temporary facility closures

  • All schedules, activities, class fees and staff may be changed or cancelled by the YMCA without notice. If the YMCA cancels a fee-based class or program for any reason, a credit toward another session/service will be issued automatically. Credits will be applied to any past due or future scheduled payments. Upon written request via web form, a refund will be provided.
  • When the Y closes a facility temporarily due to weather, emergency, facility improvement or community related concerns, the Y will issue a prorated program credit for each class or session missed after the 5th program day. Credits will be applied to any past due or future scheduled payments. Upon written request via web form, a refund will be provided.

Effective: July 10, 2020.

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