Questions about Reopening
Find answers to common questions, from operating hours to pool maintenance.
We're excited to welcome members back to the Y during Phase 3 of the Safe Start plan! Use these frequently asked questions to find help with common topics before you visit the Y.
We've organized questions into the following sections:
The Y is considered an indoor recreation facility, which is eligible to open in Phase 3 of the Safe Start plan in King County. Once King County is approved to enter this phase, we will announce opening dates for our facilities. We do not yet have a welcome back date scheduled.
As information about our welcome back plan develops, we will share it with you on our website at seattleymca.org/welcomeback. We also recommend connecting with us on Facebook and Twitter to stay up to date on the latest news.
Once branch hours are announced, they'll be posted here and on our location pages. We will announce our date once we know more information about King County's entry into Phase 3.
We will provide dedicated hours for seniors and higher-risk populations when we reopen to members. Those hours will also be posted here and on our location pages.
In order to open YMCA of Greater Seattle facilities during the Safe Start plan, we must comply with capacity and physical distance guidelines. Unfortunately, due to the square footage and facility configuration, we are unable to meet those guidelines at the University Family Y initially. We will continue to plan for your return and provide updates as we get closer to welcoming you back to the facility.
Visit our dedicated Frequently Asked Questions about Sustaining Member Y Bucks. Answers include how to pick them up and use them.
We plan to reopen to members in Phase 3 of the Safe Start plan in King County. Here's how we are processing holds:
If your hold is scheduled to end before we reopen to members, we will extend it until our reopening date.
If your hold is scheduled to end in the same month we reopen to members, we will communicate with you via email, direct mail, or phone with our plan to end your hold and welcome you back to the Y.
If your hold is scheduled to end after we reopen to members, you will remain on hold until its planned expiration date.
You may be charged a pro-rated amount of membership dues on the day we reopen, after which dues will resume at their normal schedule and rate.
There are a few memberships with special circumstances:
If you would like to extend your hold or end your hold early, please start that request here.
Thank you for all that you do as a member of the Y. If you need to change your membership status, we understand. Please use this form to get started.
For these local memberships, we've temporarily upgraded your access to include any of our open YMCA of Greater Seattle branch at no extra cost until these locations reopen to members.
You can begin using YMCA of Greater Seattle programs and facilities in Phase 4 of the Safe Start plan. In Phases 2 and 3, we are restricting guest access, including members of other Y's in the state. This temporary restriction is to due to capacity restraints in Phases 2 and 3 for programs and facilities.
This information is subject to change as local health guidelines are updated.
Additionally, the following equipment is available. This list is not exhaustive.
University Family and Fauntleroy locations will remain closed during the summer months. Most of the following restrictions will be lifted when King County enters Phase 4:
In accordance with the King County directive to wear face coverings, we are requiring that masks be worn by members at all times in the Y unless exercising or swimming. All staff are required to wear masks.
There are some exemptions to this requirement in accordance with local health guidelines, including people with certain disabilities or health conditions. Find more information about face coverings from the state of Washington
We are directing members to bring masks or face coverings from home. If you forget your mask, we will have disposable masks available.
According to Washington state guidelines, you only need to wear a mask while working out if you cannot maintain 6 feet of separation from non-household members in the gym.
We’re following guidelines from health experts and local officials to ensure that our facilities meet the highest standards for hygiene and safety. We will deliberately phase-in areas and amenities of low risk as we return to normal operations and resume programs. See our full safety plan.
We've increased cleaning and sanitation, including:
Professional cleaning every night
Full-surface clean twice-daily of high-touch areas. Includes restrooms, railings, elevators
More hand sanitizers, hand-washing stations, and disinfectants
Continuous surface cleaning by staff, including on the fitness floor
Improved air filtration and cleaning throughout facilities
We’re following guidelines from health experts and local officials to ensure that our facilities meet the highest standards for hygiene and safety. One of those guidelines is to conduct health screenings for everyone entering our facilities, including staff.
A health screening will have two parts: a temperature check and a coronavirus symptom check. Anyone who is exhibiting a fever and has experienced any symptoms related to coronavirus within the last 14 days will not be able to enter the building. This safety measure will help keep everyone inside the building safe, from staff to members.
If you are not feeling well, you can still engage from the Y at home. Check out the Healthy Living Room for a variety of wellness activities and resources.
According to industry experts including the CDC, there is no evidence that COVID-19 can spread to people through the water used in pools. Proper operation and disinfection of pools should kill the virus that causes COVID-19.
We are taking precautions to also keep you safe on the pool deck and in our facilities, including frequent cleaning and limited access to shared objects like pool noodles and googles. Learn more about our safety plan
We will open reservations at midnight two (2) days prior. Find instructions here
Due to limited capacity, we are requiring reservations for our small group exercise classes and other programming. Reservations are first come, first serve.
When we reopen facilities to members, it will be important to make a reservation prior to visiting to save your space. However, to ensure that everyone is able to access the Y, we are reserving limited space for walk-ins.
If you are visiting the Y to access the membership desk or pick up Y Bucks once we reopen to members, you do not need to make a reservation.
We'll have mats for box workouts only. We will not have yoga mats available during Phase 3. You may use the mat provided or bring your own from home to use in your box workout. To ensure safe physical distancing in the branch, members can only use mats inside the box workout area.
If you're bringing a mat from home, be considerate of others by cleaning the floor before placing your mat down. Thanks for working with us to keep everyone healthy and safe.
We've missed seeing you in-person and are looking forward to welcoming you back soon. While we understand that connecting with friends and staff is a part of the Y we love, we have to balance that with our need to be safe. For that reason we have redesigned seating areas to increase physical distance. We've also added temporary time limits on your visit and require reservations to access the fitness areas and pool.
Members are more than welcome to continue visiting outside of the Y at a safe distance.
Join the Y’s community response to provide child care for first responders, food support for kids, shelter for at-risk youth, and outreach to seniors.
Regular exercise is one component of a healthy lifestyle. It can also help reduce stress and prevent illness. From barre to yoga, we've got you covered for at-home workouts.
Bring the Y's education and enrichment activities into your home. Add variety and creativity into days without school, child care, or work through our virtual family room.