Frequently Asked Questions

We've broken out these questions and answers into the following topics:

  • Temporary Closures
  • At-Home Workouts
  • Membership
  • YBucks Offer for Members
  • Programs and Classes
  • Finding and Giving Help


Temporary Closures

Are you closed?

Due to the statewide mandate to prevent the spread of COVID-19, all Y branches, offices, and clinics are temporarily closed. Housing, shelter, and counseling services continue with social distancing practices.

When will you reopen?

We are looking forward to welcoming our Y family back to our facilities as soon as it is safe to do so. We will communicate details about our reopening on our website, via email, and on social media as information develops.

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At-Home Workouts

Are you offering virtual workouts?

Yes! Take a walk into our Healthy Living Room to get started. There you’ll find some of your favorite and new instructors, as well as tips to maintain overall health while at home.  

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How do I change my membership status?

Thank you for all that you do as a member of the Y. If you need to change your membership status, we understand. Please use this form to get started.

What is a Sustaining Member?

Members who continue to pay their monthly membership dues are our Sustaining Members – because they are helping us be resilient during this chaotic time.  

As a thank you for being a Sustaining Member, we're offering $100 per active individual or couple membership, and $150 per active family membership, in YBucks for each month that we are closed. More details are below.

Do I need to do anything to be a Sustaining Member?

If you are paying your monthly membership dues, there is nothing you need to do to be a Sustaining Member. Thanks for standing with us!

If you are on hold, recently cancelled, or are not yet a member, please use this form to start the process to become a Sustaining Member.

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YBucks Offer for Members

What is the offer for YBucks?

When you continue to pay membership dues during our temporary closure, you will receive the following amount of YBucks depending on your membership type:

  • $100 in YBucks per individual or couple membership per month closed
  • $150 in YBucks per family membership per month closed

Members are eligible for this YBucks offer while they are paying dues. If you place your membership on hold, you do not earn YBucks during the months that your membership is on hold. However, you do maintain any YBucks earned from previous months. If you cancel your membership, you are no longer eligible for this YBucks offer.

If you are experiencing financial hardship and are interested in maintaining your membership or placing it on hold, please contact to discuss options with us.

What are YBucks and what can I use them for?

YBucks work like cash at the Y. You may use the YBucks from this offer on programs like swimming, camp, birthday parties, and membership dues too.  

I have a scholarship for my membership dues. Can I still get YBucks?

Absolutely! We are happy to honor our offer for any and all members, regardless of what their monthly dues are.

When will I get the YBucks? Can I use them now?

YBucks will be made available for you to pick up in-person once we reopen. Once we know the full length of our closure, we will be able to calculate how many YBucks Sustaining Members have earned and will communicate next steps to you via email and our website.

Do they expire?

These YBucks will expire 90 days after they are issued. 

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Programs and Classes

How can I get a credit for a cancelled program or class?

If you registered for a program or class that has been cancelled, the remaining tuition of the class or program will be applied to your account as a credit to use when we reopen.

If you need to discuss your purchase with us, please email us at with the name of the program and the name of the program participant(s). We are working hard to get back to you within seven business days or if possible, sooner.

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Finding and Giving Help

Where can I find help?

We've tapped into our network to pull together resources for you, your friends, family, your clients, and anyone else who may be experiencing hardship during this time. Topics include mental health, food, employment opportunities, and more. See all resources.

How can I help?

We are so humbled and appreciative of those asking us how they can help us as we respond to community needs.

If you'd like to make a tax-deductible donation, please click the button below.

Donate Today

We're working on other ways you can help and will publish them here when we can. Thank you for working with us to create history that demonstrates how we came together and served those who needed us the most.

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